Your total satisfaction is our promise!
If you are not satisfied with our water system for any reason, simply return it to us within 90 days of the purchase date for a complete refund!
Only water systems (and Revitalizer) are returnable. For example, disposable filters purchased separately and parts purchased for custom installations are not returnable.
Please reply to the Order Confirmation Email we sent you to request an RMA (Return Merchandise Authorization) number. Items returned without an RMA will not be refunded.
Shipping costs on returned items are the responsibility of the customer unless the item was damaged or defective upon delivery.
ALL ITEMS MUST BE RECEIVED BY US WITHIN 90 CALENDAR DAYS OF THE DATE OF PURCHASE. NO EXCEPTIONS.
Items damaged or broken due to abuse or damaged during return shipping will not be refunded. Insurance is highly recommended.
Shipping charges are not refundable.
Our management team and administrative employees work from home as most of our manufacturing and shipping processes have been outsourced to our suppliers. The below address is a home address. It is fine to send correspondence/packages, but please do not visit. Thank you.
Attn: RMA # (your RMA # here)
143 New Bedford Ave
Claremont, CA 91711